MODULE TWO - WRITERS AND ISO 9000 IMPLEMENTATION

The Recommended Documentation Structure (continued)

Characteristics of Level I Documentation

Level I documentation is usually short, approximately one to two pages per clause/subclause of the standard. This documentation should state policy ONLY, and not describe any processes nor provide details on how things are done. The organization’s Management Representative is identified at this point, usually providing details such as name; address, including e-mail; and telephone and fax numbers.

This level of documentation provides a reference to the next level, Level II, of documentation within the company.

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