MODULE TWO - WRITERS AND ISO 9000 IMPLEMENTATION

The Recommended Documentation Structure (continued)

Level II - Procedures

This level of documentation provides the greatest headaches to North American businesses, especially manufacturing sectors. While ISO refers to them as procedures, Level II documents explain the processes of the organization at a fairly high level, providing no detail as to how tasks are carried out. The presence of this type of documentation is usually the sign that an organization is process-based, as opposed to department-based in its operations.

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