MODULE TWO - WRITERS AND ISO 9000 IMPLEMENTATION

The Recommended Documentation Structure (continued)

Characteristics of Level II Documentation

Level II documentation is more detailed than Level I, and usually consists of approximately three to four pages per clause/subclause of the standard. This documentation defines what is done, where it is done, when it is done, and who does it.

Level II documentation should define the process owner (the person responsible for the technical content of the document), and all areas whose work impacts the process. A key component of an ISO-compliant quality management system, Quality Records, are often identified at this level however, in many cases, this occurs in the work instruction, or Level III documentation. This level of documentation is where writers often use process maps to assist in understanding the overall scope of the process - a practice this teacher heartily recommends.

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