MODULE TWO - WRITERS AND ISO 9000 IMPLEMENTATION
Documentation Inventory (continued)
Look for manuals, marked-up procedures, memos, bulletins, Post-It notes, anything employees are using to get their jobs done. Review this material to ensure it's relevant to today's operations and ensure that it contains only the detail required to guarantee the repeatability of the process by all who use it. Ensure that the documentation is in a useable format, available to all employees who need it.
When is Enough Documentation, Enough?
It is extremely easy to create a bureaucratic nightmare with ISO 9000 documentation, and one has to be very careful to strike the right balance between what is required, what is needed, and too much. ISO 9000:2000 has created an area of contention for many quality professionals in that there are only six areas where documented procedures are specifically required:
| 1. | Clause 4.2.3 | Control of Documents |
| 2. | Clause 4.2.4 | Control of Quality Records |
| 3. | Clause 8.2.2 | Internal Audit |
| 4. | Clause 8.3 | Control of Nonconformity |
| 5. | Clause 8.5.2 | Corrective Action |
| 6. | Clause 8.5.3 | Preventive Action |
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