MODULE FOUR - AUDITORS & ISO DOCUMENTATION
How Auditors Use ISO Documentation
ISO registrars will review an organization’s Level I and II documentation before they even visit the site. Level I documentation must meet the requirements of the standard for a Quality Manual and registrars will not conduct any form of audit if it does not meet these requirements. As a general rule, Level I documentation must point to appropriate Level II documentation.
ISO registrars review the Level II documents as part of their documentation review prior to visiting a site and develop their audit plans from these procedures. The completeness of this level of documentation has a direct effect on how the auditor will conduct his/her audit.
It impacts:
| • | What processes they look at in the organization |
| • | How deep they dig into the processes |
| • | How much detail they check |
| • | What kinds of questions they ask |
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