MODULE FOUR - Auditors and ISO Documentation
What Auditors Look For in ISO Documentation
Quality Management System
General Requirements
ISO registrars will look to see that an organization has documentation sufficient to support a Quality Management System (QMS) in achieving the goals set out in the Quality Policy and the organization’s stated quality objectives. This can range from a simple two or three volume set of ISO documents for a small company, to a multi-volume set required by a large, complex organization.
Documentation Requirements
There is no simple formula, but the documentation must be capable of supporting and detailing the QMS in place in the company, and should include the following:
| a) | Documentation of a quality policy, including quality objectives, and a quality manual. |
| b) | Documented procedures specifically required by ISO 9001:2000. |
| c) | Documentation required to ensure the effective planning, operation, and control of the organization’s processes. |
| d) | Quality records specifically required by ISO 9001:2000. |
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